Effective Date: 3/31/25
Last Updated: 5/17/25

SERV Pickleball is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or purchase our products. By purchasing a paddle, you acknowledge that they are not currently USAP or UPAA approved. SERV Pickleball is not liable for any consequences a player may experience for playing with a non-approved paddle.

Information We Collect
When you use our website, we may collect the following information:

• Personal Information: Name, email address, phone number, shipping/billing address, and payment details when making a purchase.
• Non-Personal Information: IP address, browser type, device information, and browsing behavior through cookies and analytics tools.

How We Use Your Information
We use the information collected for the following purposes:

• To process and fulfill orders
• To provide customer support and respond to inquiries
• To send promotional emails and marketing materials (with your consent)
• To improve our website, services, and customer experience
• To detect and prevent fraud or unauthorized activities

Sharing Your Information
SERV Pickleball does not sell, rent, or trade your personal information. However, we may share your information with:

• Service Providers: Third-party vendors (e.g., payment processors, shipping carriers) necessary for business operations.
• Legal Compliance: Authorities when required by law or in response to legal requests.

Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no online transaction is completely secure, and we cannot guarantee absolute security.

Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance user experience and collect website usage data. You can adjust your browser settings to disable cookies, but this may affect website functionality.

Your Rights & Choices
You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Request a copy of the data we store about you

To exercise these rights, contact us at serv.pickleball.paddles@gmail.com or (225)-955-6984.

Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites and encourage users to review their policies.

Policy Updates
SERV Pickleball reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the revised policy.

Contact Information
For any privacy-related inquiries, please contact us at serv.pickleball.paddles@gmail.com or (225)-955-6984.

Eligibility for Refunds
We want our customers to be fully satisfied with their purchases. SERV Pickleball offers refunds under the following conditions:

• The product is returned within 30 days of the purchase date.
• The item is unused, in its original packaging, and in resellable condition.
• Proof of purchase is provided (receipt or order confirmation).
• Refunds are only issued to the original payment method.

Defective or Damaged Products
If you receive a defective or damaged item, please contact us within 7 days of delivery. We will review the issue and, if confirmed, provide a full refund or replacement at no additional cost. Customers may be required to submit photos of the damaged or defective product.

Non-Refundable Items
The following items are not eligible for refunds:

• Used or altered products (unless defective upon arrival)

Return Process
To initiate a return and request a refund:

1. Contact our support team at serv.pickleball.paddles@gmail.com or (225)-955-6984 with your order details.
2. Once approved, securely package the product and ship it to the return address provided.
3. Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Once the return is received and inspected, we will process your refund within 5-7 business days.

5. Late or Missing Refunds
If you have not received your refund after 7 business days, please:

• Check with your bank or credit card company, as processing times may vary.
• Contact us at serv.pickleball.paddles@gmail.com or (225)-955-6984 if further assistance is needed.

Exchanges
We do not offer direct exchanges. If you need a different item, please request a refund and place a new order.

Policy Changes
SERV Pickleball reserves the right to modify this refund policy at any time without prior notice. By making a purchase, customers agree to the terms outlined in this policy.

For any refund-related inquiries, please contact us at serv.pickleball.paddles@gmail.com or (225)-955-6984.

General Disclaimer
SERV Pickleball strives to provide high-quality pickleball equipment and accessories. While we make every effort to ensure product accuracy and reliability, we do not guarantee that all product descriptions, images, or specifications are free from errors. We reserve the right to correct any inaccuracies, update product details, and modify pricing at any time without prior notice. By purchasing a paddle, you acknowledge that they are not currently USAP or UPAA approved. SERV Pickleball is not liable for any consequences a player may experience for playing with a non-approved paddle.

Product Use & Safety
Customers are responsible for the proper use and maintenance of all products purchased from SERV Pickleball. We are not liable for any injuries, damages, or losses resulting from misuse, negligence, or failure to follow safety guidelines. Please consult with appropriate professionals for training and safe play practices.

Warranty & Liability
SERV Pickleball products may include manufacturer warranties where applicable. However, we do not assume liability for third-party defects or failures. In no event shall SERV Pickleball, its affiliates, or representatives be responsible for incidental, indirect, or consequential damages arising from product use.

Returns & Refunds
We stand behind our products and offer a return policy for defective or unsatisfactory items within a specified period. Returns must be accompanied by proof of purchase and meet all eligibility requirements outlined in our return policy. Customers are responsible for return shipping costs unless the product is deemed defective upon arrival.

Order Processing & Shipping
Orders are processed as quickly as possible, but SERV Pickleball does not guarantee specific delivery times. Shipping delays due to carriers, weather conditions, or unforeseen circumstances are beyond our control. We are not responsible for lost or stolen packages once they have been marked as delivered.

Intellectual Property
All content, branding, images, and trademarks associated with SERV Pickleball are the exclusive property of SERV Pickleball. Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

Limitation of Liability
By purchasing from SERV Pickleball, you acknowledge that our liability is limited to the purchase price of the product. Under no circumstances shall SERV Pickleball be liable for damages exceeding the cost of the product purchased.

Policy Changes
SERV Pickleball reserves the right to update or modify this disclaimer at any time without prior notice. Continued use of our website and purchase of our products constitutes acceptance of these terms.

For any questions or concerns, please contact our customer support team at serv.pickleball.paddles@gmail.com or (225)-955-6984.